Thank you for inviting Caesarstone to your new kitchen and bath project. Enclosed is some helpful information on the installation process. Please read carefully.

Proposals

Proposals are based on customer’s cabinet drawings or a rough sketch, but this will result in an estimate only. To more accurately determine the cost, you may elect to have a field measure completed and can arrange this through your local dealer. We understand that things change and many customers decide to make alterations once construction has begun, the template (Onsite Pattern) will confirm the final price. If you cancel an order for any reason there is no cancellation fee however, you will be responsible to pay for any work already performed.

Demolition Preparation

You may choose to do your own demolition of any existing countertop or order the demolition through your dealer.

The following must be completed prior to arrival if you arrange to have your dealer do the demolition.

• Clearing of cabinets, drawers and tops prior to demolition as well as the moving of any furniture that may be in the path of the installers.This includes all appliances.
• It will be dusty, please cover anything that you want to protect.
• Disconnection of all plumbing, electrical and gas lines.

Template Preaparation

A template for cutting (final measurement) is made once the job site is ready. It is the customer’s responsibility to make sure the following is completed prior to the technician’s arrival.

• Cabinets must be installed and leveled. If cabinets are not properly secured to the floor and walls our technician will not able to install your countertop.
• Under-mount sinks require plywood to be installed; the sink and the template that came with the sink must be at the job site before template of countertop can be completed. Some situations may require that we take the sink to the shop. (To ensure a proper fit)
• All other items such as over-mount sinks (including template that came with the sink), faucets, bay windows, hoods, cooktops, ranges, downdrafts or anything else that requires cutting of the stone needs to be at the job site, but not yet installed or attached.
• Appliance garages are installed after the countertops. (If you are having new cabinets installed make sure you advise your cabinet installers to wait until the countertop has been installed)

Fabrication

In order to begin fabrication of your new custom countertop a template must be taken, color selected, drawings and final proposal must be signed. If an up-charge is required after template is complete, it must be paid before fabrication will begin. Once these have all been completed you can expect your new countertop to be installed between 10 to 14 working days.

Occasionally a delay may occur. This can be due to several unavoidable reasons.We apologize in advance and promise you that we will alert you ahead of the appointment to reschedule, however this is not to be misconstrued as a provision of our warranty or that your dealer or Caesarstone will be liable for any consequential damages resulting from delays.

Insatalation

The exciting day is here and your Caesarstone counters have arrived! Installation is approximately 1 to 2 full days. Before the installers arrive, please check the following:

• Cook-tops, ranges, downdrafts, hoods, top set sinks or anything else that requires cutting of the stone must be at the job site, but not yet installed or attached.
• Sink plumbing and garbage disposals must be disconnected (the installers will need to move the sink into position). Faucets must also be removed if they have been installed. Caesarstone installers do not do plumbing of any type.
• Stone counters are very large and heavy and there needs to be a clear and easy path free from clutter. Anything that is at risk of being damaged is your responsibility to make sure it is out of the way, protected and not in the path of the installers.
• The installer will need access to electricity and water. We will be doing some detailing in your kitchen and/or bath.Yes, there will be some dust, so take precautions.
• Cook-tops need to be disconnected. Ranges and refrigerators may have to slide out if the space is too tight. Ranges and refrigerators should be moved out of there cabinets to allow the installers free access to all countertop edges. It is your responsibility to move and or disconnect all appliances as Caesarstone and its installers will not be responsibility if anything is damaged.
• Concerning mirrors, Caesarstone recommends that you remove wall-mounted (Hanging) mirrors and glass shelves. Should you elect to leave these items on the walls during the demolition and installation process, Caesarstone will not assume any liability for damage and/or replacement costs.
• After installation is complete you will be required to sign a completion form.This is your opportunity to not only check the quality of the material and installation of your countertop but also to make any comments concerning the entire experience. Please let us know of any problems you may have had with our technicians.We would appreciate any suggestions that you have to make the difficult in home installation process more convenient for future Caesarstone owners. Wait! You can do more. PROTECT YOURSELF, check your kitchen or bathroom, has our installation resulted in any damage to your walls or appliances? Did your technician leave your home relatively clean? Failure to notify your dealer or Caesarstone on this form at this time of damages may result in your future claims being barred.

Industries Standards for fabricating and installing Caesarstone:
What should I expect?

• Caesarstone heat capacity is 350 degrees and can withstand brief exposures to heat.
• Plywood strips sub-top will be provided (CDX Grade or better)
• The joint between the Caesarstone and the wall shall not exceed a maximum of 1/4”
• The joint between the backsplash and the wall will be caulked, but will need to be painted by the homeowner.
• The joint height between the two pieces adjoined at the seam shall not exceed a maximum of 1/32”
• The joint width between the two pieces adjoined at the seam shall not exceed a maximum of 1/16”
• The joint between the backsplash and the counter will be glued with a colored polyester epoxy or silicone to match your Caesarstone color.
• The countertops will be adhered to the sub-deck with Bonsal Epoxy.

After installation some modifications are normal such as the reapplication of epoxy resin due to the shrinkage during the drying process as well as buffing of edge detail.

Due to the weight of the material and settling of the cabinets may cause spaces in some joints. While this happens only rarely, contact us if this occurs and we will send someone to correct this.

Quartz surfaces are 93% natural material some natural regularities may be apparent after installation and cleaning. Some slight imperfections can be remedied although some cannot because Caesarstone is primarily a natural stone product If you have any concerns please contact us.

Can I Cook Now?

Almost, the sink caulking and grout also need to cure. You will compromise the seal of the caulking, if it is not allowed to cure for 24 hours. Schedule your plumber and other activities after this drying time and enjoy a lifetime of great meals.